When we refer to ourselves as the Replex family, we’re not just using clichéd wordplay. The Replex team consists mostly of long-term, dedicated employees. Not only do we spend countless hours together as co-workers, but we’ve developed an intimate bond that was forged in a disastrous fire and a traumatic rebuilding period. We’ve weathered two decades filled with devastating lows and extraordinary highs, wild success and tough times that required perseverance.
When you place an order with Replex, you aren’t buying from a faceless bureaucracy. You’re buying from people whose work is much more to us than just our livelihood.
Although every single person is an important part of the process of bringing quality products to market, I wanted to take a moment to introduce you to the front-facing office team, those who you’re likely to encounter when you pick up the phone or place an order.
Meet Alicia, Kim, Dakota, Herman & Mark
If you’re a current Replex customer, you almost certainly already know Alicia. An employee for 6 years, with the most recent promotion to Director of Customer Service Experience at the end of 2016. Alicia handles all customer inquiries and requests regarding quotes, shipping, samples and everything else needed to keep orders running smoothly and customers happy. At Replex, we pride ourselves on going the extra mile. That mile usually goes through Alicia. What you may not already know about Alicia is that when Replex needed someone from the management team to step up and lead the final push towards ISO9001:2008 certification, Alicia rose to the challenge. Functioning as Replex’s Management Representative, Alicia now ensures that we sustain the quality gains codified in our quality manual, known internally as The Replex Way Manual, and led the way through our ISO 9001:2015 certification upgrade in May of 2017.
As the office manager, Kim is the lubrication in the company’s financial machinery. She manages the crucial and complicated burdens of finance, accounting, billing, accounts receivable, accounts payable, and human resources (including payroll). Unique among the Replex office team, Kim is the only “boomerang.” One of our very first employees, Kim worked with us from 1993 to 1996 before leaving for nearly eight years. In 2004, she followed her homing device back to the place where it all started and has been an indispensable part of the team ever since.
Dakota has been with Replex for 5 years and quickly learned and excelled at our processes. He has operated all machines from our thermoformers to the CNC machines and everywhere in between. In December of 2016 he was promoted to the position of Engineering Technician with the responsibility for supporting our sales team and getting samples and R&D projects produced quickly to better service customers and prospects.
I am the Founder and President of Replex, which means that I have the pleasure of working with the whole Replex team to help meet customer needs. I bring deep technical knowledge to the team, starting with a Master’s degree in engineering from MIT, ten years working in industry, and now 25+ years running Replex. While I still do a little bit of engineering work today, my role has evolved as the business has grown and its needs have changed. Today I focus most of my time providing leadership for the team.
Yet I also enjoy being a part of the front-line team at Replex. I am glad to answer questions, get to know partners and clients, and spend time in the processing manufacturing plant to see new products come into being. I love our work at Replex because we get to combine precision laboratory science and innovative engineering with the elements of old-school manufacturing work ethic that our Ohio-based company lives by: relationship-based business; social and environmental responsibility; and loyalty to customers and employees. These are some of the foundational blocks on which we’ve built this company.
So there you have it! When you pick up the phone, fill out a form on our website, or make an order by email, you’re likely to interact with any one of these four front-facing Replex team members.